Hamper Treat Terms & Conditions

Discount Terms & Conditions

The discount excludes delivery. The discount is only available on ready-made hampers at www.hampertreat.com. To receive a discount, orders must be paid before any detailed deadline using the discount code provided. Orders cannot be placed in conjunction with any other offers, discount codes or affiliate schemes. We reserve the right to decline cashback, charity or reward schemes on orders placed in conjunction with this promotion. Place your order either by visiting www.hampertreat.com or by calling our sales team on 01780 678671 between 9am and 5pm (GMT) on week days. Delivery discounts also available for delivery of 2 or more hampers to one address.

Bespoke Hampers

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

  • Fresh food gifts (including cheese, meat or fish)
  • Personalised and branded goods
  • Bespoke hampers.

Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.

Orders and Payment

You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email. You can pay by Access, Mastercard, Visa, Switch, and Delta. We regret we are unable to accept payment by Solo / Electron. We may also accept payment via BACs. Payment is taken through Stripe / Paysafe or PayPal on this website, card payments over the phone, or cash / card payments on collection. Should you place an order over the telephone or on collection, then any non-cash payments will be taken through Paysafe. We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area, which we cannot access. The technologies that we use are token based and as such negate any requirement to retain credit card details. Therefore, as these are not held by Hamper Treat Ltd, they cannot be accessed, making the system fully PCI compliant. All card payments are validated and authorized prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorized. If Hamper Treat agree and the relevant details are given to us under the correct procedures, you may order and pay for goods up to 1 month in advance of delivery during which time the price will be held. It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We may take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website. We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

Credit Application

Credit terms are available by application for large corporate orders. Our terms of payment are 30 days from invoice date.

Delivery

UK Delivery Options And Surcharges

We aim to process orders received by 12.00 (GMT) Monday to Friday (Excluding Bank Holidays) for next day delivery almost anywhere in mainland UK (maybe subject to a surcharge) however we cannot guarantee this. Orders received after 12.00 (GMT) on a Friday may be dispatched the following Monday and processed as per the above timescales. We may offer a Saturday and Sunday delivery service potentially subject to a surcharge, please contact Hamper Treat to discuss any specific requirements directly.

FRESH FOOD

Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Friday, with the possibility of a Saturday subject to confirmation and or surcharge. (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend. Fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date, as we cannot guarantee that these products will still be fit for consumption if we are unable to complete first time delivery. All fresh food needs to be opened and refrigerated within 48 hours of dispatch to ensure that the contents remain safe to consume. We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times. We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

Mainland UK And Out Of Area Deliveries

We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands. See delivery details for options and relevant surcharges.

European And Oversead Deliveries

We are able to deliver our hampers and gifts to Europe and worldwide destinations, however these are subject to surcharge and in some countries deliveries cannot be tracked or guaranteed. Please see delivery details for more information. Please also bear in mind that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these duty costs. This may also cause delivery delays. We also note that any perishable items that are shipped may not arrive fresh and suitable for consumption, therefore any orders taken shall be completely at the purchasers’ risk. Our online prices detail the posted costs of the good for UK mainland delivery only and do not cover European or Oversea deliveries, any such delivery requirements would be subject to additional costs.

Bfpo BFPO Deliveries

We regret that we are unable to take responsibility for any deliveries made to any BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery of the goods. All BFPO deliveries shall be the purchasers risk from the moment it is dispatched from Hamper Treat for delivery.

PO BOXES

We regret that we are unable to deliver to PO boxes.

Weekends And Bank Holidays

We are unable to deliver on Bank Holidays. We potentially offer Saturday and Sunday delivery service subject to a surcharge. See delivery details.

Tracking And Signature (NON-FRESH FOOD)

All our goods require a signature upon delivery, except for any Letterbox style gifts. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbor or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after a period no greater than 5 working days. However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say the location the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient. This is deemed to be a safe place and acceptable to the customer unless specifically detailed otherwise by the client within the order at check out. The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbor if no-one is at home). We regret the situation in which the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

Letterbox Gifts

Please note that Letterbox Gifts may be delivered using Royal Mail, so when selecting a Named Day delivery, we potentially cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is potentially will not be a track-able royal mail service, so we will be unable to provide tracking information. Therefore, all Letterbox Hampers deliveries shall be the purchaser’s risk from the moment it is dispatched from Hamper Treat for delivery.

Tracking And Signature (FRESH FOOD HAMPERS)

See 'Cheese and Fresh Foods' section below. All our goods require a signature upon delivery.

Redirection Of Goods

Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product Availability

All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.

Order Cancellation

‘No Quibble’ Policy – Distance Selling Regulations

We operate a 'No Quibble' policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product (excluding the delivery charges, including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:

  • You notify us of your cancellation in writing (letter or email) to this address within 14 working days of delivery for any non-fresh food hampers. Fresh food hampers unfortunately cannot be cancelled or returned to us as detailed within the “exceptions” section below.
  • The goods remain unused and component parts are unopened.
  • You or the recipient retain and take reasonable care of the goods until collected by our carrier.
  • You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
  • Refunds will be issued upon Hamper Treat’s receipt and review of the item, confirming that it is in compliance with this “no Quibble” policy.
  • Please note the exceptions listed below.

Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

Returns & Refunds

Exceptions

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

  • Fresh food gifts (including cheese, meat or fish)
  • Personalised and branded goods
  • Bespoke hampers. Please note that from the time of receiving your written order we may purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.

We may review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.

Damaged Or Defective Hampers

If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

You notify us within 48 hours of receipt via phone on 01780 678671 or via email to info@hampertreat.com

If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available, we will replace with a hamper of equal or higher value up to a maximum of 10% in addition to the price paid.

You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund, or offer no refund whatsoever.

The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

Delivery Delays

We are not responsible for late delivery of any hampers or gift due to:

  • Adverse weather conditions
  • Incomplete or incorrect delivery addresses
  • Any other causes beyond our reasonable control

Missing Hampers

All Year Round (DELIVERIES DUE BETWEEN 1ST JAN AND 30TH SEPTEMBER)

All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be considered, refunded, or replaced.

Christmas (DELIVERIES DUE BETWEEN 1ST OCTOBER AND 31ST DECEMBER)

All claims for lost parcels must be made by Friday 24th January 2020. We cannot guarantee that claims made after this time will be considered, refunded, or replaced.

Fresh Food

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

Wines & Spirits

Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18 and the entire obligation relating to the procurement of the goods remains with the adult purchasing the goods. The adult shall be held fully liable if he/she is found to have procured alcohol for a minor with Hamper Treat Ltd being innocent of any breach to the Licensing Act 2003.

Product Shelf Lide

In respect of ambient hampers we guarantee a minimum shelf life of 14 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. For fresh food hampers (which can include cheese, fish, meat and pates) we guarantee a minimum shelf life of 7 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. If you are purchasing a hamper that is part of our Christmas range the minimum shelf life will typically be 3rd January. Our shelf life promise is only guaranteed if the delivery of the hamper is successful on the carrier's first attempt.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.

Hamper Listings & Substitutions

We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time. All products are fully itemised and fairly described, however in the event of supply difficulties, we reserve the right to substitute any items with replacements that are in Hamper Treat’s opinion of equal or higher quality or value. These replacements may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made. All information included is correct as at the time that our brochure went to press but please be aware that in the event that a substitution is made, the nutritional and allergen summaries which accompany each hamper on our website may not reflect the true contents of the gift. If you have any concerns in relation to allergens or any other dietary requirements, please contact us prior to purchase on 01780 678671 or via email to admin@hampertreat.com. All photographic props such as plates, glasses, other utensils and open food or drink are not included unless otherwise stated.

Vat & Duty

All displayed prices include VAT where applicable at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.

Personalised Messages

If personalized messages are detailed as available ono our website then, the hamper will be labelled with the recipient's address on the outer cardboard box. You can include a personal gift message of up to 300 characters including spaces (5 lines of 60 characters each) which can be found on the reverse of the clearly labeled 'A Gift Message For You'.

Promotional Vouchers

We run a range of promotions throughout the year, which you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

Non-perishable Warranties

In addition to manufacturers' warranties we will offer a full refund or replace, free of charge, any item detailed as “hardware” within a hamper which, through manufacturing defect, becomes unusable within 12 months of delivery. Contact us at the address at the foot of this page. For obvious reasons this offer excludes food items.

Copyright

All photographs, copy, images, graphics contained within this website are the wholly owned property of Hamper Treat Ltd. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing our copyright.

Affiliates & Third Parties

All affiliates, appointed re-sellers, agents and third parties of Hamper Treat Ltd, will be supplied with their own version of product description copy. Affiliates must not duplicate any product description copy from this website. We perform regular internet duplication tests to ensure that our website copy is not duplicated.

Any potential commission and/or cashback will be declined if used in conjunction with our promotional vouchers or discount codes.

Product Pricing

We cannot guarantee that the price of our products will be the same as that used by our affiliates, appointed re-sellers, agents or third parties.

Complaints

Product Complaints

We take product complaints very seriously. In the first instance please submit your product complaint to us at admin@hampertreat.com or call us on 01780 678671. We will attempt to respond to you within one working day, however we are not liable for third party product issues that are deemed to be beyond our control.

Delivery Complaints

Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

Law

These terms and conditions do not affect your Statutory Rights.

These terms and conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Company Information

Hamper Treat is a trading name of Hamper Treat Ltd. whose registered office is and trading address is: 27 Market Place, Market Deeping, England, PE6 8EA. The company registration number is 12515245, Hamper Treat Ltd is currently not VAT registered.